At WheelDealer, we want you to shop with confidence. We offer returns, refunds, repairs and replacements in accordance with the Australian Consumer Law and the policy below.

30-Day Returns

We accept returns within 30 days of the date you receive your order.

If you change your mind, you may request a return or exchange within 30 days, provided that:

• The item is unused and in its original condition.
• The item has not been fitted, installed or damaged.
• The product is returned in its original packaging.
• You provide proof of purchase.

Please contact us before returning any item so we can provide return instructions.

Change of Mind Returns

If you simply change your mind, we may offer a refund or exchange at our discretion, provided the return meets the conditions listed above.

For approved change-of-mind returns:

• Customers are responsible for return shipping costs.
• Original shipping charges (if any) are non-refundable.
• Refunds will be processed after the returned item has been inspected and approved.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the incorrect item, please contact us within 7 days of delivery.

Where applicable, we will arrange a repair, replacement or full refund in accordance with the Australian Consumer Law.

Please retain all original packaging and provide photographs of the damage to assist with your claim.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a replacement or refund and may also be entitled to compensation for any reasonably foreseeable loss or damage.

If a product has a fault that does not amount to a major failure, you may be entitled to have the product repaired or replaced.

Nothing in this Returns & Refund Policy limits your rights under the Australian Consumer Law.

Return Shipping

Change of Mind

Customers are responsible for the cost of returning products for change-of-mind returns.

Faulty or Incorrect Products

If your product is confirmed to be faulty, damaged, or does not meet the Consumer Guarantees under Australian Consumer Law, we will cover the reasonable cost of return shipping and any replacement shipping where applicable.

For large or bulky items that cannot be easily returned, we may arrange collection at our expense where required under Australian Consumer Law.

Refund Processing

Once your returned item has been received and inspected, we aim to process approved refunds within 3 business days.

Approved refunds will be issued using the original payment method wherever possible.

How to Return an Item

To begin a return, please contact us with:

• Your order number
• Proof of purchase
• A description of the issue
• Photographs (if the item is damaged or faulty)

Please do not return products without contacting us first, as we will provide the appropriate return instructions.

Non-Returnable Items

Returns may not be accepted where:

• The product has been used, installed or damaged after delivery.
• The product has been modified or misused.
• The issue was disclosed before purchase.
• The product has been specially ordered or custom-made unless required under Australian Consumer Law.

Contact Us

If you have any questions regarding returns, refunds or warranty claims, please contact us.

WheelDealer / AG WHEELS PTY LTD
Email: info@wheeldealer.com.au