WEBSITE TERMS AND CONDITIONS OF USE

About This Website

This website is owned and operated by AG WHEELS PTY LTD (ACN: 145 925 382, ABN: 82 859 918 852).

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these Terms, please discontinue use of the website immediately.

We reserve the right to update these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Website Accounts

To purchase products or access certain services, you may be required to register an account.

During registration you may be asked to provide:

Full name
Email address
Mailing address
Telephone number

You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

Your Responsibilities

When using this website, you agree that you will:

Use the website only for lawful purposes.
Not misuse or interfere with the operation or security of the website.
Not attempt to gain unauthorised access to any part of the website.
Not use automated systems or software to access the website.
Not collect customer information or email addresses without permission.
Notify us immediately if you believe your account has been compromised.

Products and Orders

By placing an order through our website, you agree to pay the purchase price displayed at checkout.

Payments are processed securely through approved third-party payment providers.

Once payment has been confirmed, we will issue an order confirmation and receipt.

Returns

We may, at our discretion, accept returns within 30 days where:

The product remains unopened.
The product is unused.
The packaging is in original saleable condition.

Unless required by Australian Consumer Law, customers are responsible for return shipping costs.

Delivery

Orders are delivered using independent third-party freight and courier companies.

While we work with reputable delivery providers, delivery services are provided by those companies and not by AG WHEELS PTY LTD.

If your order is lost or damaged during shipping, you should:

Contact the freight carrier directly to lodge a claim.
Notify us at info@wheeldealer.com.au with details and photographs of the damage.

Warranty

Our products include guarantees that cannot be excluded under the Australian Consumer Law.

In addition, we provide a Life Time warranty covering structural manufacturing defects and workmanship and 2 Year Finish warranty on all our wheels. 12 Month warranty apply to all other items.

To submit a warranty claim, please provide:

Proof of purchase
Description of the issue
Photographs where applicable

Warranty claims should be emailed to:

info@wheeldealer.com.au

If a warranty claim is approved, we will repair or replace the product at our discretion.

The warranty does not cover:

Normal wear and tear
Cosmetic damage
Incorrect installation
Misuse or abuse
Accidental damage
Product modifications

Customers are responsible for shipping costs associated with warranty claims unless otherwise required by law.

Intellectual Property

All website content, including text, graphics, logos, photographs, videos, designs, software and other material, remains the property of AG WHEELS PTY LTD or its licensors.

You may not copy, reproduce, distribute, modify or republish any content without our prior written permission.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

Product Information

We make every reasonable effort to ensure product descriptions, images and specifications are accurate.

However, actual products may vary slightly due to manufacturing changes, lighting, monitor settings or packaging updates.

Disclaimer

To the maximum extent permitted by law:

This website is provided "as is" and "as available".
We do not guarantee uninterrupted or error-free access.
We are not responsible for delays, website interruptions, viruses, data loss or third-party service failures.
We are not liable for indirect, incidental or consequential losses arising from the use of this website.

Nothing in these Terms excludes any rights available under the Australian Consumer Law.

Limitation of Liability

Where permitted by law, our liability is limited to:

Repairing or replacing the product;
Resupplying the relevant service; or
Refunding the purchase price paid.

Termination

We reserve the right to suspend or terminate access to this website or any customer account where these Terms have been breached or where required by law.

Indemnity

You agree to indemnify AG WHEELS PTY LTD against any loss, damage, liability or expense resulting from your misuse of this website or breach of these Terms.

Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith negotiation.

If the dispute cannot be resolved within 28 days, the parties agree to participate in mediation before commencing legal proceedings, except where urgent legal action is required.

Mediation will take place in Melbourne, Victoria.

Governing Law

These Terms & Conditions are governed by the laws of the State of Victoria, Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

WheelDealer / AG WHEELS PTY LTD
Email: info@wheeldealer.com.au